Last updated: 4 September 2026
This Refund and Return Policy applies to all purchases made on tamillifecoaching.com, operated by Limitless Life LLP (brand: Tamil Life Coach). Please read it carefully before completing your payment.
1. Nature of what we sell
We sell access to live online workshops, masterclasses and coaching programmes, together with digital materials such as recordings, workbooks and community access. No physical goods are sold, shipped or delivered. There is therefore no concept of a physical return or exchange, and no shipping charges are levied.
2. Masterclasses and short workshops
Because access to the session and its digital materials is granted immediately on successful payment, registration fees for masterclasses and short workshops are non-refundable. This includes, but is not limited to, situations where:
- you are unable to attend the live session for personal, work or technical reasons;
- you do not join the session at the scheduled time;
- you change your mind after registering;
- you did not receive the joining link because incorrect or incomplete contact details were entered at checkout;
- you are removed from the session or community group for breach of the code of conduct in our Terms and Conditions.
3. Long-form coaching programmes
For extended coaching programmes:
- Before the programme begins. If you cancel in writing before the programme start date and before you have been given access to the programme materials, recordings or private community, we will refund the fee paid after deducting the payment gateway charges actually incurred on the transaction.
- After the programme begins. Once the programme has commenced, or once access to the materials, recordings or private community has been issued to you — whichever is earlier — the fee is non-refundable, in full or in part, whether or not you attend the sessions.
- Instalments and EMI. Cancelling after commencement does not cancel your liability for the balance of the agreed fee.
4. When we always refund
Regardless of the above, we issue a refund in the following situations:
- Cancellation by us. If we cancel a session or programme and do not offer a replacement, you receive a full refund.
- Rescheduling by us. If we reschedule and the new date does not suit you, you may request a full refund instead of a transfer.
- Duplicate or multiple payments. If you were charged more than once for the same registration, the extra amount is refunded in full.
- Payment debited without confirmation. If money was debited but your registration was not confirmed, the amount is either refunded in full or your registration is confirmed, at your choice.
- Failure on our side. If a verified technical failure on our side prevented you from accessing a live session and no alternative access or recording could be provided, you receive a full refund for that session.
5. How to request a refund
Email tamillifecoach@gmail.com from the email address used at registration, with the subject line “Refund Request”, and include:
- your full name and the mobile number used at registration;
- the Razorpay Payment ID or Order ID from your payment confirmation;
- the date and amount paid, and the name of the workshop or programme;
- the reason for your request.
Requests must be raised within 7 days of the payment date, or within 7 days of a cancelled or rescheduled session, whichever is later. Requests raised after this window may not be considered.
6. Processing time
We acknowledge every refund request within 2 working days and communicate our decision within 5 working days. Approved refunds are processed through Razorpay to the original payment method only. Once processed, the amount typically reflects in your account within 5 to 7 working days, depending on your bank or card issuer. We are not responsible for delays caused by banks or payment networks after a refund has been initiated at our end.
7. Transfers instead of refunds
Where a refund is not available under this policy, we may at our discretion offer to transfer your seat to a later batch. Any such transfer is a goodwill gesture and not an obligation.
8. Chargebacks
If you believe a charge is incorrect, please write to us first at tamillifecoach@gmail.com. We resolve genuine payment issues directly and promptly, which is faster for you than raising a dispute with your bank.
9. Contact
For any question about this policy, write to tamillifecoach@gmail.com. See also our Terms and Conditions and Contact Us page.